Refund policy

Return Policy

We at White Line are committed to ensuring your satisfaction with every purchase. If you're not entirely satisfied with your purchase, we're here to help.

30-Day Return Guarantee: We offer a 30-day return policy for most items from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some items, such as custom-made or personalized products, may not be eligible for return unless they are found to be defective or damaged upon arrival.

Return Process: To initiate a return, please contact our customer service team at Whitelinedistinc@gmail.com .Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable. Please do not return items without prior authorization, as this may result in delays or rejection of your return.

Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. We cannot guarantee that we will receive your returned item without a tracking